More and more people are now making claims for payment protection insurance every day and the banks are becoming overwhelmed with the amount of claims that they have to process. Sometimes it just becomes too much for them, even though most of them are huge companies.
There are also many other reasons why your claim might get rejected, for example: your claim might not actually be valid, the bank or lender might have lost your information and are requesting additional information from you, there was a misunderstanding. Those are the common rejection excuses that are actually genuine.
Contacting Your Bank
If your claim has been rejected for whatever reason, it’s important to understand what steps you can take to solve the problem and increase your chances of getting compensation. After all, if you have wrongfully been mis-sold payment protection insurance then it’s only right that you get the compensation that you deserve.
The first step that you should take is to contact your bank, they should have a special department that you can call where you can get your query handled as soon as possible. Ask them the reason why they have rejected your claim and they should be able to tell you without too much trouble; if they require more information from you then tell them that you will submit the information within the next few days.
It’s important to be cooperative with the bank and understand that they have to process a lot of claims every day and also have other tasks that they have to do. Even though this might be a frustrating time, try your best to keep calm and see things from the banks perspective.
Utilizing the Financial Ombudsman Service
If you have contacted your bank and still haven’t received the reply that you was looking for, your next step would be to contact the Financial Ombudsman Service (FOS) and explain the situation to them. They regulate the whole industry and can give you advice and look over your claim to make sure that the bank or lender isn’t breaking any rules.
You should only contact them in the case that you actually haven’t been treated fairly – don’t contact them if you don’t actually have a valid PPI claim as this will just waste time for everyone. There is a lot of information available on the FOS website including multiple ways of contacting them, so if you are unhappy with the rejection from your bank and aren’t getting too much information from them then make sure to contact the FOS.